This article explains the different tabs of an issue in the app and where you can find information about the issue, such as:

• Job details
• Photos of the problem
  
• Occupier contact information
  
• Do you need to agree the appointment with the occupier
• The works authorisation limit
• Location of the job

The Actions Tab:

This is the first page you will see when you click on an issue and will tell you the issue title and job status e.g. Job appointment awaiting occupier acceptance:

The Detail Tab:

This is where most of the job information can be found, including the works authorisation limit, occupier presence requirement, appointment date (if set), due date of the works and fault detail:

The People Tab:

Here, you can see which agent is assigned to this issue and click on their name to send them a comment on the issue. 

If you click on the occupier's name, you will have the option to call, text or email them. Or, if you click on Info, you will be able to copy their phone number and email address if you need to send them to a colleague.

If there are no occupier details here, it may be because the issue has been raised without a reporting occupier - please send a comment to the agent and they will be able to assist. 

The Files Tab:

Here, you can see any photos or videos uploaded by the occupier and any permits to work or health and safety documents that the agency has provided. You can also upload your own photos or videos.

The Location Tab:

Here, you can copy the address so that you can easily send it to a colleague or pop into a navigation app. Alternatively, you can click View in Maps to open in the Maps app on your phone: